At PropertyMe we are focused on delivering fast, friendly, and reliable support to you and your team. As our software is 100% online, so is our support ( we don’t believe in putting you ‘on hold’ or stuffy call centres). To help better understand our services we’ve created an easy reference guide. Don’t forget the best part – all our online support is included in your monthly subscription.
What we love (and can) do:
- Provide online support, responding to your questions via our ticketing system. This is one on one with you or your team member
- Determine the best advice based on the description you give us along with what we see via the support login
- Supply ‘how to’ videos in our PropertyMe app and sometimes make recommendations on the ones we think would be helpful to you
- Create knowledge base articles and mini training manuals to help you with what you need, when you need it
- Pre-arranged classes for you and your team (these online classes are via live webinars). Subscribers can book in for these course via our knowledge base.
For online support, login here.